Hello @Saeed24 

Do you have Fiber or DSL and if you have Fiber which lights are on or off on the mediaconverter?

Have you tried restarting the router and/or mediaconverter?

Hi @Saeed24, perfect that you made this topic and that @Waqqas already helped you further! I wanted to check your connection right away, but with your email address I couldn't find your subscription. Can you please send me a private message (by pressing my name) with your zip code, house number, date of birth and the last four digits of your bank account number? This way I can see what's going on and help you as good as possible. Are you experiencing this issue on more than one device? Please let me know, I really want to fix this for you!