Hello everyone, I applied for odido's fiber optic 1G network last month, but I found that the experience was very bad during use. The webpage opened very slowly or even unresponsive. If I turned off the wifi and switched to the 4G cellular network, the webpage opened obviously quickly. I used wireshark to capture the packets and saw a large number of retransmitted packets, which is obviously abnormal. How can I report this problem and get it resolved?
same problem with lan cable and WIFI
![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/6f38f12c-e28a-4205-a0d3-ce9c28cc178b.png)
![](https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/cafde0b1-14fe-41d3-b193-2cb5104a8355.png)