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Hello everyone, I applied for odido's fiber optic 1G network last month, but I found that the experience was very bad during use. The webpage opened very slowly or even unresponsive. If I turned off the wifi and switched to the 4G cellular network, the webpage opened obviously quickly. I used wireshark to capture the packets and saw a large number of retransmitted packets, which is obviously abnormal. How can I report this problem and get it resolved?

same problem with lan cable and WIFI

 

Stop using WiFi if you seriously want to measure your internet speed. Use a CAT5e cable or better and connect a device directly. Disconnect all other devices. Then conduct the Odido speedtest and share results. 

There is a standard protocol Odido wants you to follow for testing in order for them to start an investigation.

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