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cannot connect to wifi

  • August 16, 2019
  • 3 reacties
  • 267 Bekeken
  • kkua
  • is een nieuwe Poster
Hi, I cannot connect to internet and the wifi today.
I tried restart and reset the router, but still cannot connect to wifi.
Anything else I can try?

thanks

Beste antwoord door Piotr

Hey @kkua,

I'm here to help! Do you still encounter this problems? If so, could you please send me a DM with your postal code, house number, date of birth and the last four digits of your bank account? Hope to solve this problem for you as quick as possible!
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    3 reacties

    Piotr
    • Piotr
    • Voormalig T-Mobile Thuis moderator
    • Antwoord
    • August 20, 2019
    Hey @kkua,

    I'm here to help! Do you still encounter this problems? If so, could you please send me a DM with your postal code, house number, date of birth and the last four digits of your bank account? Hope to solve this problem for you as quick as possible!
    Vanaf 14-08-2020 ben ik niet meer werkzaam als moderator voor de magenta Community. Mijn oud collega moderators helpen je graag verder!
    • kkua
    • Auteur
    • is een nieuwe Poster
    • August 30, 2019
    @Piotr Thank. I just sent an message to you
    • kkua
    • Auteur
    • is een nieuwe Poster
    • September 10, 2019
    @Piotr Hi, the T mobile guy came to help today. He provided a new modem (Zyxel T50) and replaced it. However, even the wifi is working okay, it cannot connect to the internet (red light).
    He told me that I have to wait 2 hours to activate the internet, it has been more than two hours, I still cannot connect to internet. It is really frustrating. Is there anything I can do to get the internet I paid for?
    Maybe you need to release the old MAC address?
    Thanks
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