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Cancel internet subscription

  • November 11, 2024
  • 3 reacties
  • 70 Bekeken

Hello, 

 

I am moving out of the Netherlands on December 2nd and would like to cancel my internet subscription. I called but unfortunately nobody was answering and i couldn’t find any way to do that online. Could you help me cancel my subscription? Thanks a lot. 

Beste antwoord door Nora van Odido

Hi @anikolao, my apologies I see that you are not within contract anymore so a proof of relocation is not necessary. You always have 1 month cancellation notice, so the earliest I can cancel the subscription is 13 December. You will receive an e-mail confirming the cancellation today. The hardware that you are using doesn't need to be returned to us anymore, but you can always hand it in at a recycling point. I want to wish you a lot of luck with your move abroad! 

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3 reacties

Tommie van Odido
Moderator
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Hey @anikolao, welcome to our Community!

I can help you with this. Could you provide me with some moving evidence? And please include a date when you would like the cancellation to take effect. Make sure you cross out any personal details. Then I can make it happen for you! 

Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
  • anikolao
  • Auteur
  • heeft eerste post geplaatst
  • November 12, 2024

Hi. I don’t quite understand why you need evidence for my relocation. My last day in the house is December 2, 2024. Please go ahead and cancel my subscription. 

Nora van Odido
Moderator
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  • Nora van Odido
  • Moderator | Internet + TV
  • Antwoord
  • November 13, 2024

Hi @anikolao, my apologies I see that you are not within contract anymore so a proof of relocation is not necessary. You always have 1 month cancellation notice, so the earliest I can cancel the subscription is 13 December. You will receive an e-mail confirming the cancellation today. The hardware that you are using doesn't need to be returned to us anymore, but you can always hand it in at a recycling point. I want to wish you a lot of luck with your move abroad! 

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