Hey @anikolao, welcome to our Community!

I can help you with this. Could you provide me with some moving evidence? And please include a date when you would like the cancellation to take effect. Make sure you cross out any personal details. Then I can make it happen for you! 

Hi. I don’t quite understand why you need evidence for my relocation. My last day in the house is December 2, 2024. Please go ahead and cancel my subscription. 

Hi @anikolao, my apologies I see that you are not within contract anymore so a proof of relocation is not necessary. You always have 1 month cancellation notice, so the earliest I can cancel the subscription is 13 December. You will receive an e-mail confirming the cancellation today. The hardware that you are using doesn't need to be returned to us anymore, but you can always hand it in at a recycling point. I want to wish you a lot of luck with your move abroad!