Activeer mijn abonnement

Hello @Aixst 

Did you order a fiber or DSL connection?

If fiber are all the 6 lights on the mediaconverter on?

If DSL is your modem connected to the ISRA using the grey DSL cable and could you attach a picture of the ISRA?

Your subscription will be active on the installatiedatum which you can see in your T-Mobile thuis account.

My subscription is DSL, what is ISRA? I saw the date in the letter is January 28.

The t-mobile home website shows that I have an unprocessed subscription. How do I activate it?

@Aixst 

ISRA is the main connection point where the KPN cable is also connected. Some examples :

As soon as your modem will work the status in your T-Mobile thuis account will be updated.

I only have these, I don’t know why the third "Internet" keeps light off？

It is like this now.

I don't see the connection point (ISRA) on the pictures. How did you connect the modem to the ISRA? 

Is ISRA  a point on the wall?The key reason is that I am not connected to ISRA? Instead of I did not activate the subscription?

The ISRA is in the wall in the living room, or in your "meterkast". See the picture of the various types of ISRA-points @Waqqas posted. If you cannot manage to connect the modem, please wait for the reaction of a T-mobile moderator.

Regards, Marcel

I found my ISRA point, what should I do next？

See:

https://www.t-mobile.nl/klantenservice/thuis/internet-wifi/installeren/instructies

My internet light is not on

@Aixst 

Could you post a picture of your ISRA and how you connected the modem to it?

I saw it said so, what is the situation?

hello,I have connected your DSL cable to the ISRA point, but it does not seem to have changed.

@JasonDon't I need any operations on the network to activate it? Deductions have not yet started.

Can you send me another DSL line? Because my line is damaged, I wonder if there is a problem with the DSL line?This is really bad, because I don’t have any Wi-Fi now, I’m really anxious.

Hi @Aixst, it looks like the modem hasn't been connected to the correct installation point (ISRA), or perhaps something is indeed wrong with the wiring. By “DSL line” do you mean another DSL-cable? If so, sure thing, but I'm not entirely convinced that's the problem, yet. First I want to make sure if that's the problem, otherwise we can't ascertain the issue at hand and you'll be waiting for a solution longer than necessary!

Can you post one more picture of both the frontside and backside of the modem and the ISRA, please? 

Is that right?

@Aixst 

This doesn't look like the main ISRA, is there nothing from the picture I posted above in your fusebox for example?

No, nothing else. Then what should I do?