Hoi @JM Juan Manuel Urendez, welcome to the Community! KPN (network administrator) can activate the line until 7 PM. It’s usually activated between 12 PM and 6 PM, due to scheduling in the main distribution center. So no worries, just reset your modem after 6 and I’m sure everything will be online in a matter of minutes. 

If you have any other questions, feel free to ask. Please don’t hesitate, I’m here to help!