Two weeks ago, I completely lost internet connection, and it has been a nightmare ever since. I reached out to customer service immediately, hoping for a quick resolution, but that turned out to be wishful thinking.

It took a whole week for a technician to come out (3.5 hours late from the agreed time), and even then, they couldn’t fix the issue and redirected to KPN (cable infrastructure owner) with reference number 74350316. Instead of escalating the problem or taking ownership, it feels like my case is now stuck in limbo. No calls, no updates, no compensations.

As a paying customer, this level of service is unacceptable. Reliable internet isn’t a luxury—it’s a necessity for work and daily life.