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Hello Team,

I need support to cancel my internet subscription. I visited the branch of Odido in Maastricht at the end of August who advised to called. I called the line about 5 times but unforutnately never got through an agent.

I also sent multiple email requesting to cancel my internet from September. I have left Netherland and now live in Belgium. I have been away on travels and now back in Belgium and checked and still am subscribed to your internet.

Please note, I also have a phone subscription but wish to keep this as I still work in the Netherlands Mon-Fri but if this also needs to be cancelled that is fine.

I have the contract of my new apartment in Belgium confirming I moved out from September.

Let me know if you need more info :)

Thanks!

Marc

Hi @Marc Licas, I would like to fix this for you! Can you share a picture of the email you sent with the date? Then I can cancel it and make an refund for this period. (You can cross out the personal details) Greetings, Ishana

 

Hey Ishana,

 

Thanks for replying quicky :)


Please find attached multiple emails I sent dated 29th of July and again 14th of August to request my internet to be cancelled by September. Please let me know when this is cancelled. 

If you could also let me know if I can keep my phone contract with you (as mentioned I work in the Netherlands so would prefer to keep my dutch number). If not, let me know how best to pay the outstanding amount either online or in one of your stores.

Let me know if you need more information

Cheers and happy Sunday

Marc

 

Hi @Marc Licas, I have terminated the contract and refunded the charges from 01-09 to today. A part will be settled and the other part will be transferred back to your account. This is likely to be at the end of next month.  

I think you can keep your mobile subscription as long as you have a Dutch address. I will ask @Marciano van Odido to confirm this.

 

Hi Marc, that's correct. You can keep your mobile subscription, so no worries! 😄

Hi @Marc Licas, I have terminated the contract and refunded the charges from 01-09 to today. A part will be settled and the other part will be transferred back to your account. This is likely to be at the end of next month.  

I think you can keep your mobile subscription as long as you have a Dutch address. I will ask @Marciano van Odido to confirm this.

 

 

Excellent, thank you all for your help and speedy replies

 

Let me know how I can fill out a survey to reflect your great service :)

Marc

Good morning Marc, you're very welcome! Thank you so much for willing to fill out a survey for us. At this moment, we don't have a survey here on the Community. If you would like to write a review about us on our TrustPilot - that would mean the world to us. Will you let us know if you did this? We'd love to see it. Also, on behalf of Ishana and Tommie, thank you so much! 😊

Thanks again team!

Hi Marc, Demy sent it to us, and we were very happy to read your review. Thank you so much! And I agree with her, hope to welcome you back in the future. For now, I wish you a goodday and have a great weekend! 😄

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