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Hi, I need help with terminating my phone plan in the Netherlands. I moved away and can not contact the customer service line. What should I do?

Hello @ipekky 

Please wait for a moderator to reply, they can submit the cancellation for you.

If you are still in your contract period then you will pay €13,50 × the remaining months and your remaining toestelkrediet if you had a phone aswell.

If you are out of contract then you will only pay for the final invoice.

Hi @ipekky 

I can help you with your request. Just let me know if you would like to cancel your subscription or if you would like to transfer it to  PrePaid. If you can send me a private message with your 06-number, name, birth-date, full address and the last 4 numbers of your bank account, I will file the cancellation request for you. 

Looking forward to your message.

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