Hello Ayano, welcome to our Community! Very understandable that you don't need your subscription anymore if you stay abroad permanently. Let's look at a solution together. When I search on your email address, I come across the number ending in ***4491. Is that the number in question? In addition, I see that you are still under contract until 29-10-2025. If you want to cancel earlier, you can buy it off. You will then pay 50% of the monthly costs for the remaining months and the device credit you currently have outstanding. I see that you have no phone credit and that it is a Sim Only subscription. 

If you want, I can cancel the subscription for you. Please note that you always have one month's notice with us. The subscription can be cancelled on 22/08/24 at the earliest. The redemption price is then € 102,92. If you agree, I will just have to perform an additional verification with you to make sure that you are the right person. I have already sent a code by SMS to your number. Could you share it with me? Then I will start working for you right away! 

Hello Pharwin,

Thank you very much for your help!!

I'm in Japan and I can't connect to the Odido network. Therefore, I can't receive SMS messages... Are there any other solutions?

Hi @ayano ,

Try to manually connect to another provider in Japan. 

@ayano No problem, I've just sent the verification code to your e-mailaddress. Can you share it with me? Then I can arrange the cancellation for you! 

@Pharwin van Odido 

Thank you very much for your help!!

This is the number! 8825733

@ayano  Thanks for sharing the verification code, it is absolutely correct! I have just completed the cancellation for you and sent you a confirmation email about this as well. Your subscription will be discontinued on 22/08/24 due to the month's notice period. 

If there is anything else I can do for you, please feel free to let me know. For now, have a great time in Japan!

@Pharwin van Odido Thank you very much for your prompt and courteous response! It was very helpful!

Will the payment be deducted automatically, or do I need to make a payment somewhere? In that case, could you please provide me with an invoice?

@ayano The redemption fee will be added to your final invoice. This will be done with your next invoice and it will be automatically collected from your bank account number!