Hello @yen0982 , welcome to our Community! Too bad you want to cancel your subscription. But very understandable that you don't need your subscription anymore because you are abroad. Let's look at a solution together! 

When I search on your email address, I come across the number ending in ***8930. Is that the number in question? In addition, I see that it is still in contract until 12-8-2024. I can cancel the subscription for you. I just need to perform an additional verification. Are you still using the subscription? Then I have just sent a verification code by SMS to your number. Can you share it with me? Then I can cancel the subscription for you as of 22/11/24 due to one month notice. After that, it will be discontinued. 

I look forward to hearing from you! 

yes, here with the code. 8368274. Thank you so much for helping me with this.

@yen0982 Thanks, no problem! I have just processed the cancellation for you and sent you a confirmation email about this as well. Your subscription will be cancelled as of 22/11/24. If there is anything else I can do for you, please let me know. For now, have a great time abroad!

Hi Pharwin,

There’s another number also under my account needs to be cancelled. 

***8933. Could you please proceed as well? Thank you.

Hi ​@yen0982, no problem! I'm can help you with this. Can you provide the phone number, zip code + house number, date of birth and the last 4 digits of the bank account number known to us in your profile? Then I can do the extra check via SMS with you and stop the subscription for you after one month's notice! 

OK, here with the data.

***8933

Zip code XXX

house no. XXX

XXX

bank account XXX

Thank you for your help!

gPersonal information removed by moderator]

Hi Yen, thank you for the information. But please don't post them in your topic. These were all public. Please fill them into your profile. That way it's private. I also need your full 06-number. If you go to your profile and click 'Bewerk profiel’ you can fill them in. Please let me know once you've done this, and we will get to work for you! 

Done with the update.

Hi Yen, thanks for updating your profile! I've requested the disconnect for you. Your subscription will run until the 21st of December, because of the 1 month notice period. I also sent you a confirmation mail. Please let me know if you received it, and if you have any other questions - please feel free to ask them. We're here for you. Otherwise, I wish you a great abroad!