Hello @yen0982 , welcome to our Community! Too bad you want to cancel your subscription. But very understandable that you don't need your subscription anymore because you are abroad. Let's look at a solution together! 

When I search on your email address, I come across the number ending in ***8930. Is that the number in question? In addition, I see that it is still in contract until 12-8-2024. I can cancel the subscription for you. I just need to perform an additional verification. Are you still using the subscription? Then I have just sent a verification code by SMS to your number. Can you share it with me? Then I can cancel the subscription for you as of 22/11/24 due to one month notice. After that, it will be discontinued. 

I look forward to hearing from you! 

yes, here with the code. 8368274. Thank you so much for helping me with this.

@yen0982 Thanks, no problem! I have just processed the cancellation for you and sent you a confirmation email about this as well. Your subscription will be cancelled as of 22/11/24. If there is anything else I can do for you, please let me know. For now, have a great time abroad!

Hi Pharwin,

There’s another number also under my account needs to be cancelled. 

***8933. Could you please proceed as well? Thank you.

Hi ​@yen0982, no problem! I'm can help you with this. Can you provide the phone number, zip code + house number, date of birth and the last 4 digits of the bank account number known to us in your profile? Then I can do the extra check via SMS with you and stop the subscription for you after one month's notice!