Hello @Barbara Puky 

The amount that will be paid back is normally settled with the next invoice.

I have a prepaid account so I don’t get an invoice. 

Hi Barbara, I see that my colleague indeed gave you a credit. It's possible it could take a bit for it to show up on your dashboard, but I see that it was done later that evening. Is everything okay now? 

Yes, thank you. I couldn’t believe it when I finally got a human advisor from Izzi’s chat window. That is a near-impossible feat. 
Thanks again. 

Hi Barbara, thanks for getting back to me. I didn't know it was that busy on chat. Please know that you can always come back to the Community for any questions, and my colleagues on Facebook and X are also (almost) always available!