Hi @Carcrellat,

Very unfortunate to hear that you will be leaving us already! I had hoped that we could provide you with great internet. Of course I do not want to stand in the way of your wishes, but it seems that a colleague of mine has already terminated the order. If there's anything else, please feel free to let us know. I wish you the best of luck, and hopefully we can do more for you in the future!

Hallo,

I want to cancel my subscription with you  starting from 30/04 but I want to keep my number as prepaid.

Could you please tell me how much I need to pay ?

My number is : XXXX XModerator edit: persoonsgegevens verwijderd]

Hi @Sous.mh, this is about the phone number with 54 in the end, correct? If yes, if you want to cancel your subscription tomorrow, the cancellation fee will be € 25.45! 

Hallo Marciano,

Could you please do that for me now?

Hi @Sous.mh, I've looked into it for you, and I see now that you have an old Tele2 subscription. It's not possible for me to change your subscription to PrePaid. Do you want your PrePaid with us? In that case, you can simply order PrePaid on Odido.nl and request number porting. You can choose for the option 3 working days with 'afkoop’ (cancellatio fee). Please let me know if everything worked for you!