Hi Crott, welcome to our Community! Sorry to hear about the service you've been given until now. Let's look into your situation together. I see that there are 2 subscriptions active: 06***32 and 06***00. Which one's which? I'm guessing the subscription with phone number **32 is your primary subscription and you wanted to add **00 to your account as a Samen subscription for € 20. Is that correct?
You said that we added another 06-number to your account without your knowledge. What's the phone number?
Please let me know, and I'm happy to help!
Thank you for your reply. You are correct that we renewed our subscription we put 06 **32 as the primary and 06 **00 as the other ‘samen’ number. Odido wasn’t able to do that properly either in spite of several phone calls and even a visit to you shop in this town.
You need to add 2 097nnnnnnnn numbers to complete this subscription. The number that was added to our account without our knowledge or permission is:06 48271896. This number was de activated on November 23rd by a member of your staff who later on disconnected our phone call before the issues were dealt with. We were expecting her to call us back but, needless to say, that never happened. We want to know how and why this number was added to our account and why €39,35 was charged for this number. We have wasted hours on the phone trying to get this sorted: life is too short for this.
When this was T-Mobile we didn’t have any problems and we deeply regret renewing our subscription via Odido.
I replied to the message from Odido the same day they posted the above. Why am I not surprised that they did not post my replies? Trustpilot can expect to hear much more from me about the utterly dreadful Odido service!
I replied on December 16th at 12:42 by. Email. I will now paste that reply here in the hope that it will be viewable by all.
Thank you for your reply. You need to add 2 097nnnnnnnn numbers to complete this subscription. The number that was added to our account without our knowledge or permission is:06 48271896. This number was de activated on November 23rd by a member of your staff who later on disconnected our phone call before the issues were dealt with. We were expecting her to call us back but, needless to say, that never happened. We want to know how and why this number was added to our account and why €39,35 was charged for this number. We have wasted hours on the phone trying to get this sorted: life is too short for this.
When this was T-Mobile we didn’t have any problems and we deeply regret renewing our subscription via Odido.
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When we unwisely renewed our subscription it was for 2 06 numbers and 2 097 data numbers. The primary number ended in 32 and the so called “samen” number in 00. Odido was not able to arrange this in spite of visits to their shop in our town and multiple phone calls!
Hi, I see your message has come in as spam with us. Sorry about this! I have immediately made sure that your messages are visible on our Community. I checked it out for you and I figured out what happened.
Number 06xxx32 you correctly renewed to an Odido subscription. A Samen subscription is always added, by requesting a new subscription with number portability. A new subscription initially always gets a new number, this has become 06xxx96, by number porting the correct phone number will eventually appear on the SIM card.
Number portability should have been requested for 06xxx00, because this would be the second Samen subscription. Now this is where things went wrong, as number portability was requested for 06xxx32, while this subscription had already been renewed. Because of the extension, the number portability request was rejected and the subscription was activated with number 06xxx96.
My apologies for this error, would you like to wait for your next invoice? I expect that the costs have been corrected. If this is not the case, I will reimburse the amount for you.
However, it is not possible to add Data Only subscriptions to your Samen Unlimited group, this is only possible for 06-numbers. If you want to add 06xxx00 to 06xxx32, you can! Through My Odido you can click on 'Order an Unlimited Samen subscription for only € 20 /month', then choose 06xxx00 and continue the ordering process.
Will you let me know if it worked out?
Why was this not explained to me when I renewed (unfortunately) the contract. If it had been explained I would never have renewed said contract! Why do you expect me to take some kind of action when the fault is 100% with Odido? As you can see I am an extremely unhappy customer.
