Beantwoord

traag tot geen internet in de avonduren

  • 13 December 2022
  • 65 reacties
  • 1603 Bekeken

Reputatie 1
  • is een Top Poster
  • 18 reacties

Overdag ondervind ik geen problemen met het internet. Wanneer ik het internet in de avond uren gebruik, tussen 19:00 tot ergens in de nacht, heb ik regelmatig problemen met nieuwe verbindingen. Wanneer er een verbinding is, kan er een snelheid behaald worden tot de 90-95Mbps. In de avond uren kan er geen Speedtest gedaan worden, want dan is er geen verbinding mogelijk. Netflix en dergelijke doen het wel in de avond maar erg traag. Dit is zowel op WiFi als bedraad. We hebben de standaard modem, die is meegenomen met een verhuizing.

Het kastje van de glasvezel is al meerdere keren van het stroom gehaald en de modem ook. Dit heeft geen effect gehad.

Wanneer het internet erg traag is, kan er meer dan 30s gedaan worden over het tot stand brengen van een tcp verbinding met een ssl handshake met bepaalde websites. Tot zover ik weet is de snelheid wel prima zodra dit tot stand is gebracht.

 

Is hier iets over bekend in de regio Etten-Leur? Is er nog meer informatie nodig? Wij zien graag een oplossing? We betalen voor glasvezel maar kunnen hierdoor geen normaal gebruik van maken in de avonduren.

 

Alvast bedankt voor de reactie.

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Beste antwoord door Cal van Odido 14 December 2022, 10:06

Bekijk origineel

65 reacties

Reputatie 1

Just for closure on this one, I have now switched back to KPN, and I have ZERO issues with the SAME router and the SAME ONT. So the problem definitely lies with Odido, and for anyone who has this problem, there is NO solution provided by Odido, since they do not want to acknowledge this as a problem in the first place. The only solution is to switch to another provider.

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Spoke to KPN, since I'm in bedenktijd, they will be arranging the cancellation from Odido. Got a connection date of 20th March from KPN. Called Odido to confirm this, and also to confirm that there will be no penalties since this is in bedenktijd.

It's just hilarious to see that KPN could help me wayyyy faster with this.

To Odido: please just acknowledge your capacity issues, and work on fixing them. Also, monitor your own systems, and don't rely on customers complaining about issues. You should know it faster than customers that something is going wrong. Also, don't treat technically capable people as idiots. I know what I was talking about, and there's enough evidence on the forum for anyone to conclude that this issue of bad internet in the evening is because of capacity issues on YOUR network, so please don't blame your customers for it.

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This is really ridiculous. I really cannot deal with not having internet for 2-3 hours every evening. This affects my work as well.

I please just beg you to cancel my subscription without a penality, since you are really not delivering working internet to me. Reminding you again that I'm within 14 days.

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Once again internet is unusable. Happens almost every day.

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ipconfig output

 

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As you can see, most of the packet loss is happening on 10.226.4.6, which is *outside* of my home. So this is definitely something up with your network, and not my home network.

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And this is a laptop connected directly to your modem.

 

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Same problem again right now. Internet is really bad, works sometimes, and sometimes it’s unusable.

 

Overdag ondervind ik geen problemen met het internet. Wanneer ik het internet in de avond uren gebruik, tussen 19:00 tot ergens in de nacht, heb ik regelmatig problemen met nieuwe verbindingen. Wanneer er een verbinding is, kan er een snelheid behaald worden tot de 90-95Mbps. In de avond uren kan er geen Speedtest gedaan worden, want dan is er geen verbinding mogelijk.

 

Hetzelfde probleem in de regio Dordrecht. Gisteravond weer enkele uren lang veel te trage downloadsnelheden op locatie Sterrenburg te Dordrecht, waar tenminste 750 Mbps geleverd zou moeten worden volgens contract. Onderstaande metingen zijn gedaan vanaf de router:

- 19:30 Download 163 Mbps. Zie https://librespeed.org/results/?id=07qj3o7
- 20:30 Download 98 Mbps. Zie https://librespeed.org/results/?id=0528e3b
- 21:30 Download 323 Mbps. Zie https://librespeed.org/results/?id=0fbp5jr
- 22:30 Download 706 Mbps. Zie https://librespeed.org/results/?id=0g5qqtz, dus bijna weer normaal

Daarvoor en daarna weer normaal (rond de 800 Mbps). Van mijn kant geen wijzigingen

De storing van gisteravond heb ik niet kunnen vinden op de storingspagina.

 

Reputatie 1

Keep me posted @kalpik

Had the same issue today. I was not at home, but got notifications of internet being down. Checked my monitoring, and found the same again.

 

Can I please just get a cancellation since I am in the 14 day period (my connection started on 1st March). This is just a capacity problem on your network.

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Badge +9

Keep me posted @kalpik

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I’ll be honest, I was kind of ready to take some measurements for you, but this evening, I did not face the issue with the slow Internet. I will keep an eye on it.

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Hey @kalpik,  I cannot troubleshoot own equipment unfortunately. I am happy to start an investigation but during the investigation, I would like to ask you to connect only the Zyxel without your own peripherals. Please follow the tests in my previous comment with only the Zyxel connected. That way we can rule out the peripheral and see if it is down to our network yes or no. This could be many options and is very difficult for us to solve.

 

The problem that I see is that out of the 20-30 threads about this same issue, the only solution was to switch to another provider. So I am pretty sure the investigation will just be a waste of time. And thus, I would rather save time for all of us, and just terminate the connection. I am still within the 14 days period (my connection was only activated on the 1st of March). Could you please put in a request for disconnection without any penalties?

 

If you would like to solve it further, anyone who reads the threads about this issue can conclude that the problem is basically congestion on your own network. So if you instead of making customer run around in circles, invest some time in acknowledging the core issue and addressing it, maybe you can solve this issue once and for all.

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Hey @kalpik,  I cannot troubleshoot own equipment unfortunately. I am happy to start an investigation but during the investigation, I would like to ask you to connect only the Zyxel without your own peripherals. Please follow the tests in my previous comment with only the Zyxel connected. That way we can rule out the peripheral and see if it is down to our network yes or no. This could be many options and is very difficult for us to solve. 

Translated with DeepL.com (free version)

 

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For evidence, this is exactly the same problem as described in the following threads

 

And many, MANY more, going back years. So it definitely seems Odido is either unwilling, or incapable of solving these issues. So I would really like to request an accelerated cancellation, and I will be going back to KPN.

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Okay, I have the same issue again. See screenshots attached. One is a HTTP request to google.com and the other is a ping to Cloudflare DNS (1.1.1.1). This is all via monitoring software (uptime kuma) running on a Linux server. I do not have Windows or Mac. This server is directly connected via cable. And I have the same symptoms again, I cannot browse the internet, and I cannot stream anything (like youtube, Netflix, etc.). As you can see, this only happens in the evening.

 

Again,

  • This is *not* something wrong on my network, this only happens in the evening.
  • The fiber line is absolutely fine, I was with KPN on the exact same fiber line, with the exact same ONT for 2 years, and this never happened. So sending a technician at my home to fix it won’t help.
  • This is 100% a problem somewhere higher up in the Odido network.

 

My question to you is: do you want to investigate this from YOUR network perspective, if so, I am happy to help. If you want to blame this on my network setup, then I am afraid this is a waste of time for both you, your technician, and me. In which case, I would rather have this subscription cancelled (I only started last Friday, 1st March), without any penalties. You have enough evidence on your forum for anyone to conclude that this is an problem with the Odido network, possibly network congestion during peak times.

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Hey @kalpik, to give you the best possible service, we need more information. This information is needed to start an investigation to find out about any problems with the internet connection. 

 

The instructions for this can be found on our website.
- If you have a computer with macOS, please check this page: handleiding-snelheidsproblemen-mac-os.pdf (odido.nl)
- If you have a Windows computer, please check this page: handleiding-snelheidsproblemen-windows-10.pdf (odido.nl)

Please follow all the steps carefully, please share the screenshots in the topic instead of to our e-mail. We cannot process an application with missing steps. Thanks in advance!

 

 

I can do this. Only one problem I’ve noticed. When you do a speedtest to Odido server in Amsterdam, it shows full speed. The issue is only when I try to connect *outside* the Odido network. If I do a speedtest to any other speedtest server, I get very bad speeds.

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Hey @kalpik, to give you the best possible service, we need more information. This information is needed to start an investigation to find out about any problems with the internet connection. 

 

The instructions for this can be found on our website.
- If you have a computer with macOS, please check this page: handleiding-snelheidsproblemen-mac-os.pdf (odido.nl)
- If you have a Windows computer, please check this page: handleiding-snelheidsproblemen-windows-10.pdf (odido.nl)

Please follow all the steps carefully, please share the screenshots in the topic instead of to our e-mail. We cannot process an application with missing steps. Thanks in advance!

 

 

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I have the same problem right now in Purmerend. Cannot browse, cannot stream.

 

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@Markiemarkopdefiets Dank je wel voor je terugkoppeling! Ik heb gelijk een ticket aangemaakt naar onze technische dienst. Ik weet zeker dat zij een oplossing zullen vinden! 

 


Speedtest via bedraad internet rond 20:09 ‘s avonds. Niet eens 25% van maximum snelheid 

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@Markiemarkopdefiets Goed dat je dit aankaart. Ik kijk graag met je mee hoe we dit kunnen oplossen! 

Ik ben direct het systeem ingedoken om uit te zoeken wat er precies besproken is. Echter lees ik niet terug dat er contact zou worden opgenomen. Wel zie ik dat mijn collega om een speedtest heeft gevraagd, maar dat deze uiteindelijk niet gedaan of verstuurd is. 

Ondanks dat meerdere last hebben van dit probleem in hetzelfde postcode gebied, onderzoeken wij de zaak alsnog individueel om uit te sluiten dat het probleem niet binnenshuis ligt. Ik wil je daarom vragen om alsnog een bekabelde speedtest te sturen. Je kunt de screenshots in dit topic plaatsen. 

Geef je mij een seintje als je zo ver bent? Dan kijk ik gelijk met je mee! 

 

 

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