I ordered 3 weeks ago with T-Mobile and still do not have a working connection! I have been calling the Customer Service every day for the past 8 days and no one seems willing to help!
A very rude and unhelpful technician has been sent to my place to only use my bathroom and told me he couldn’t do anything! Apparently, the problem comes from KPN. He informed me I should receive an email from them last Thursday or Friday, I still haven’t received anything!
I called the Customer Service every day since and no one is trying to call back the technician and actually ask him to do his job and/or contact KPN directly.
My work requires a functioning Internet connection and I haven’t been offered anything to compensate for the mobile data I have been using ever since.
Is someone actually going to do something about this issue?
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