Dear Sir/Madam,
I am writing to file a formal complaint regarding my recent experience with one of your customer service representatives.
On May 13th, around 12 o'clock, I contacted your customer service department regarding an extra charge of 15 euros on my account. The representative I spoke with was extremely unprofessional and disrespectful throughout our interaction. Despite my attempts to explain the situation calmly, she continuously interrupted me, raised her voice, and exhibited a complete lack of empathy and professionalism. Despite my request, she refused to provide her name and abruptly terminated the call.
Following this distressing experience, I contacted your customer service department again, and I was fortunate to speak with another representative named Marga. Unlike the previous representative, Marga was courteous, attentive, and promptly rectified the error, acknowledging that the mistake originated from Odido's side.
While I appreciate Marga's professionalism and assistance, I am deeply disappointed and disturbed by the conduct of the initial representative.
Her behavior not only failed to address my concerns but also left me feeling disrespected and upset. Customer service interactions should be conducted with courtesy, respect, and a commitment to resolving issues satisfactorily. Unfortunately, the behavior displayed by the aforementioned representative fell far short of these expectations.
I eagerly request that you investigate this matter further and take appropriate action to address the conduct of the representative involved. Additionally, I would appreciate it if you could provide me with her name for documentation purposes.
As a loyal customer for 7 years, I value the services provided by T-mobile, but this experience has tarnished my perception of your company.
I trust that you will take the necessary steps to ensure that such incidents do not happen in the future.
Thank you for your attention to this serious matter.
I look forward to your prompt response.
Regards,
Sadaf Soroudi
