Thank you cal, let me know.
Hi @Rickey_tramp,
Thanks for all the background information! I thoroughly looked through your dossier, and it seems that something is going wrong with the validation of the address of your Mobile subscription. I've tried a few tricks, but I was unable to make it work. Thus, I have forwarded your dossier to a specialized department, and we will try to make it function soon. I'll keep my eyes on it, and as soon as I know more, you will certainly receive a heads-up from me!
Hi @Rickey_tramp Don’t worry a T-Mobile community moderator will look into your case and will respond in this topic. I’m sure they will be able to re-activate your klantvoordeel service.
Yeah i also thought so, hope someone will look to it.
I think, one of the T-Mobile moderators should dig deeper into this issue i'm afraid. As, when both subscriptions (mobiel and vast) have the correct address details and contractor it should work as suposed.
In this case there might be an issue in the backend that causes issues.
Did you try to subscribe again for T-Mobile klantvoordeel via this page?
If you did, what sort of message did you got?