Simcard activation

Hello ​@prnr 

Your simcard is not yet activated? On the community they can't help you with this unfortunately. The fastest way is to visit and Odido store so they can activate the simcard for you.

Its already pass its usable date. Jan 07. I need to request a new one... But the ai chat cant understand the question... Can I request it here? 

​@prnr 

You can ignore that date.

At this point, I just need a replacement... I lost the sim tray with the PUK 

​@prnr 

Via this page you can click on stuur me een mail, fill in your 06 number and email, you'll receive an email with your pin and pukcode.

https://www.odido.nl/service/producten/mobiel/simkaart/pukcode

How can I order a sim replacement ... The old sim has not been activated. 

You can go to any Odido shop with your ID and than you can get a replacement sim.

Do i need an appointment for it? Or walk in is ok?

You do not need an appointment, you do need your formal I.D.

How do I book an appointment to odido in hoog catherine? I dont have a phone number.. no email posted in the website

I did not realize how bad odido is... Crap chatbot, no email, no booking appoint at the website... 

I checked the branch website no phone number no email no booking for appointment 

Good morning ​@prnr, I'm absolutely sorry to hear this and I'll do everything I can to help you with this. Eric meant that no appointment is needed, but you do need a valid ID. We cannot activate your SIM card through this channel because we handle this very carefully. You can simply walk into any Odido Shop, and they will help you immediately.

If you have any other questions, please know that we are happy to help. Could you update your profile with your mobile number, postal code, house number and date of birth? This way, I can look into your situation in detail. Good to know: other community users cannot see this information. You can update your details by clicking ‘My Profile’ in the top right corner.

Thanks for clarifying. Its updated. Address mobile number and payment

Hi ​@prnr, thanks for updating your profile! Have you managed to activate the SIM card yet? Are there any other questions I can help you with?