Hi there, I moved from prepaid to a monthly plan and got another SIM card. But now I got error every time I want to add the subscription to my Odido account - tried it different ways: reintalled app, tried to add it via notification about subscription, adding separately via phone number, via webbroweser.
Always these errors:
Seems like it’s not the unique issue -
etc
Could you please help?
Thank you!
Beste antwoord door kate7
Hi Kate, thanks for completing your profile. Your old Mijn Odido account with the Prepaid linked to it was in the way. Your new post-paid subscription is a new subscription and therefor the old account had to me deleted. I did this for you. Please give our system 1 hour to process this and then you should be able to create a new Mijn Odido account via Mijn Odido registreren and you'll have your new subscription added to it in no time. Please let me know if it worked for you! 😊
Hi Martian, yes, it worked, thanks a lot for the help!
+9Hello
Thank you for sharing this information with me. It gives me a good idea of the situation and allows me to look into it for you right away. I would like to check that everything is set up correctly for your subscription. Could you please add your full name, phone number, postal code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you have done so? Then I can take a look with you right away!
Hello
Thank you for sharing this information with me. It gives me a good idea of the situation and allows me to look into it for you right away. I would like to check that everything is set up correctly for your subscription. Could you please add your full name, phone number, postal code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you have done so? Then I can take a look with you right away!
Thank you! Sure, I’ve added them to the profile. Hope it helps!
This is a **known Odido system issue**, not something you’re doing wrong. It usually happens after switching from prepaid to a monthly plan with a new SIM.
Please contact **Odido customer support** so they can manually link the subscription to your account.
In most cases, it’s fixed on their side within a short time.
+9Hi Kate, thanks for completing your profile. Your old Mijn Odido account with the Prepaid linked to it was in the way. Your new post-paid subscription is a new subscription and therefor the old account had to me deleted. I did this for you. Please give our system 1 hour to process this and then you should be able to create a new Mijn Odido account via Mijn Odido registreren and you'll have your new subscription added to it in no time. Please let me know if it worked for you! 😊
Hi Kate, thanks for completing your profile. Your old Mijn Odido account with the Prepaid linked to it was in the way. Your new post-paid subscription is a new subscription and therefor the old account had to me deleted. I did this for you. Please give our system 1 hour to process this and then you should be able to create a new Mijn Odido account via Mijn Odido registreren and you'll have your new subscription added to it in no time. Please let me know if it worked for you! 😊
Hi Martian, yes, it worked, thanks a lot for the help!
+9Hi Kate, awesome. You're very welcome and thank you for letting me know! 😁
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.