Duplicate charges for Smartwatch Multisim

I have a guess about what might be causing this issue. I was unable to set up an eSIM for my smartwatch through the app because the required option was simply not there. Because of that, I asked for help at the Odido store .

The consultant initially did not believe that the option was missing from my app, but after I showed it to him, he decided to handle everything himself on his computer. As far as I could see, he created a request for a SIM card from his system, but something went wrong and I did not receive the confirmation message. He then deleted that request and created a new one. This time, the confirmation message arrived and I successfully activated the SIM card for my smartwatch.

At the moment, my app shows that I have one active SIM card for the smartwatch. However, it seems that Odido’s system may contain information about two SIM cards. I kindly ask for your help in resolving this situation, as it is clear that the issue is on the operator’s side.

Thank you in advance.

Hello ​@Decker I understand that this raises questions, and I would be happy to look into it for you! On your screenshot, I can indeed see the costs for Two Multisims listed. Periods are often recalculated, which is why it appears twice. I suspect this is due to what my colleague at the Odido store did.

It is important that at least one Multisim is canceled as soon as possible, because you are not using it. Has that already been done? If not, I recommend that you contact one of our sales advisors by calling: 0800-7123. Only they can cancel it for you! If you would like me to check whether one is active and the other has been canceled, please provide your date of birth and the last four digits of your bank account number. I will then be able to check for you!

In my Odido app, I see only one multi-SIM for my smartwatch, which is why I wrote here. I have one multi-SIM, but Odido is charging me for two. I would like to check this with you, if possible, as it is more convenient for me than calling or visiting a shop. Thanks in advance.

p.s. I will share the requested details via DM.

​@Decker I'm happy to check this for you. However, I only miss the last four numbers of your bank account number for verification. Can you mention this in your profile? Then I can check with you!

Hello ​@Decker thanks for sharing your details! I immediately checked your subscription and I see that as of 17-11-2025, two Multisims have been activated. This is probably due to the situation that caused your Multisim to malfunction, which led you to visit our store where my colleague fixed it for you. I see that one Multisim has since been canceled. So that's good.

Because your bill is invoiced in advance, the costs for the Multisims have been recalculated as of 17/11. Don't worry, because 1 Multisim didn't work, I have just reimbursed you for the costs by means of a credit note. The amount of €10.14 will be deducted from your next invoice. I have also sent you a confirmation email about this.

If there is anything else I can do for you, please let me know. The community is here for you! 

Hi ​@Decker no problem! We are always happy to help you find a suitable solution. If there is anything else I can do for you, you know where to find us. We are here for you!