Hello guys,

Thanks for your message to the Community and my apologies for the late reaction. Part of our customers in the region of Almere are experiencing issues with their downloadspeed. The issue is known and we're working hard to find reason and solution ASAP. My sincere apologies for the inconvenience. We'll keep you updated through this topic.

Good evening @Boris . It looks like the problem in Almere has been resolved indeed. Getting good results on the download and a good rtd on ping

same here, not anywhere near almere though (eindhoven region). Download speed is around 0.13mbps on a 1000mbps plan

Hoi allemaal, 

De problemen met de snelheid in Almere zijn opgelost. Met een vervanging van de hardware lijkt het issue verholpen te zijn. Klopt dit met jullie gegevens?

Same here (Eindhoven) internet is very.slow (1Mb)

Same here for me as well, also in Filmwijk, Almere. Download speed dropping down as low 3Mbps on the KPN test but the TMobile displaying a very optimistic 945Mbps.

Two consecutive tests right now got much better results, without any vpn, same server used as before

I have opened a case last Wednesday night, so there are several cases open. But apparently it is difficult to solve, then again it has only been since Tuesday the problem occurs..........

I am surprised that there are several cases open and they know about the outage and nothing is mentioned on the outage page.

Just spoke with someone from the first line and I was informed that they know there is a problem, but the outage cause hasn’t been identified yet. Their last update was from 1500CET this afternoon…...

Speeds are indeed poor, speedtests normally reach 900Mbps up and down.
Now upload is very poor (barely reaches 300Mbps).
I don't know what T-Mobile is doing but it seems they have made some changes this last week which result in very big bottlenecks on the network traffic.

Ok, die 100/100 zat me niet lekker, bleek mijn switch te zijn, nu is de link weer 1000/1000. Sorry!

Screenshot from a normal test which usually is above 500Mbps for wireless tests -

 

On the tmobile website, 

Right, I had the same observation and indeed the T-Mobile speedtest shows far better results. I am indeed thinking that they have an issue with one of their nodes
I did some traces and the first hop out already shows a delay of 23 ms
 

 

If it normalizes tomorrow, I will do another trace out

My speed just went up to approx 30Mbps

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rtd is also going down.

There are less people using the internet at this time. my ping also got a 5ms rtd . I am wondering if we are having capacity issues?

Spoke with someone from support and provided them with the information. They mentioned that there was already a system outage which was reported and that they were aware of it but don’t have a time to resolution estimated yet. 

I’ll attach some tracert logs if the problem happens this evening as well, I remember I checked yesterday and indeed there was some big delay for the first hop but I forgot to save the logs.

Just tested again. Speed is good around 3ms response and 940 Mbps on download.

Screenshot from a normal test which usually is above 500Mbps for wireless tests -

On the tmobile website, 

Here in Almere stad filmwijk the download speed has dropped again as well

It looks indeed that it’s still ok this morning. Around 5ms and 520Mbps on a wireless connection. 

I’ll contact support today to raise the issue with the data from this thread. 

Thanks for the help, greatly appreciate it.

Bij ons is het in de avond ook bagger traag zelfs te traag om tv te kijken. Overdag gaat de snelheid omgoog tot ong 400 mbits modem heb  al diverse keren herstart.

Dit is al sids dinsdag avond jl.

Almere stedenwijk 

Gr, 

Steven 

The same here in filmwijk noord, Almere.

Klantenservice could not find anything, so I had to email some screenshots. 

Today sent more screenshots, no solution yet

Happy to see that you're getting good results @Dennis H., we'll try our utmost best to keep it stable and fast!

Thanks for bringing it to our attention @Jeroen uit Eindhoven. We're still working very hard and zealously on a solution for the speed issue that some of our customers in Eindhoven are experiencing and we hope to give an update soon in this topic:

Since yesterday I'm experiencing the same but then in Eindhoven. I have a download of 0,3mbps and upload of 800+. Not only during the evening but also now and yesterday the whole day. 

Can this be looked into?

Ook hier in Eindhoven (5643) sinds gisteren ochtend een download snelheid van rond de 1MB met een upload van 400MB met een 1GB abbo.
daarbij een packet loss van 6%
 

Ook wil de tv niet meer alle kanalen weergeven en geeft veel storing.

Misschien is hier ook een hardware swap van toepassing…?!?

Iemand van T-Mobile die op de Eindhoven ellende zou willen acteren…ik kan niet eens op mijn werk meer inloggen sinds gisteren.

Daarbij hoop ik dat ze zich ook kunnen verplaatsen in iemand met een vrouw en 2 kinderen die geen internet hebben voor een lang weekend…